General Troubleshooting
We have been made aware that clients using some versions of Microsoft Access 365 to run Troika are experiencing issues using the Manual Time Entry function ...
Fri, 4 Nov, 2022 at 10:35 AM
Occasionally Troika program files can be damaged. When this occurs, you can no longer access your Troika programs, and it is possible you may see a warning ...
Mon, 20 Mar, 2023 at 10:55 AM
Our standard installations from mid-2022 will default to use Microsoft Access Runtime 365 32-bit. Some organisations prefer to utilise existing Microsof...
Wed, 5 Apr, 2023 at 1:54 PM
MSAccess 2016, 2019 and 2021 all require an additional configuration setting. Without this, it is possible you will see the following error when loading Tro...
Wed, 5 Apr, 2023 at 1:53 PM
There are some features that are common to many screens within Troika. For ease of reference these are listed here. Date Fields Date fields shoul...
Tue, 30 Apr, 2019 at 12:59 PM
Absolutely! We welcome your ideas for improving our system. Any requests should be logged through our Support team, who can be contacted on Support. ...
Fri, 25 Oct, 2019 at 2:11 PM
When merging the accounts from the Troika Wealth Management menu option Accounts Preparation, the following error message is displayed: Microsoft Visual Ba...
Thu, 9 May, 2019 at 1:56 PM
After applying a program update for Troika, the following message is displayed: There was an error compiling this function. The Visual Basic module contain...
Thu, 8 Sep, 2022 at 3:33 PM
Occasionally clients ask for assistance in locating a particular invoice for a supplier. There are a couple of ways of doing this. Firstly, within Weal...
Mon, 6 Jan, 2020 at 1:57 PM
Some users may receive the below error when trying to use Manual Time Entry to post their time within the Troika Time & Billing module: The users ...
Thu, 23 Jan, 2020 at 3:55 PM